Question 1

Who can buy from Florist Cards?

Accepted Answer

We supply both trade customers (florists and businesses) and individual consumers.

Question 2

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your details more easily.

Question 3

Can I customise the cards?

Accepted Answer

Yes. Our cards are supplied with standard front designs, and you have the option to add a custom printed back featuring your logo and business details. We also offer fully custom cards on request.

Question 4

Do you offer design support?

Accepted Answer

Yes, we offer a free initial design service for the back of your cards when you place an order. Alternatively, you can supply your own artwork.

Question 5

What are your minimum order quantities?

Accepted Answer

Most products are sold in packs but there is no minimum order quantity. Please refer to individual product listings for pack sizes.

Question 6

How long does delivery take?

Accepted Answer

Orders are typically dispatched within 1–5 working days. Delivery times will depend on your location and courier service.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we primarily ship within the UK but can arrange international delivery on request.

Question 8

Can I return my order?

Accepted Answer

Yes, you can return items within 14 days, provided they are unused and in their original condition. Please see our Refund Policy for full details.

Question 9

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs.

Question 10

What if my order arrives damaged?

Accepted Answer

Please contact us at hello@floristcards.com as soon as possible with photos, and we’ll do our best to resolve the issue quickly.

Frequently asked questions